Shipping and Returns

We ship within GCC and on customer special requests worldwide via Fedex .

 

For international orders please send us an email before placing your order. For national orders (only in the United Arab Emirates) we deliver with AHOY company, same-day delivery if the order is placed before 2 pm.

How long will it take for my order to arrive?

SAME DAY DELIVERY within UAE, if order is placed before 2 pm. The majority of the articles are available in immediate stockPlease add 1-7 days for international shipping and estimate your shipping date according to this information.

borrodesign.com bears the transportation risk. We ship nationally in UAE and international.

  

What about the delivery outside UAE? 

Customs & duty charges

Products delivered to destinations outside the UAE may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities.

The recipient of your order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the goods, not the person placing the order, will receive a separate request for payment of these charges.

If you are ordering products to be delivered to someone else, please ensure they're aware that they will be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes.

We advise that you check the import charges applicable in any non-EU country before ordering products to be delivered there.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations and that there are no local requirements or restrictions which may affect receipt of your order. If your order gets stuck in customs, it is the recipient's responsibility to contact their local customs office and pay any additional charges or taxes to release the goods. Unfortunately, UNITED FASHION SQUARE LLC cannot do this on your behalf.

 

Payment, Tax & VAT

Payment is to be made in USD for international orders and AED for national orders (only UAE). International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge which the cardholder will be liable to pay. 

All product prices shown on the website are inclusive of any applicable VAT. This means that the total price you pay for the product is always the same, regardless of whether or not EU vat is chargeable on our sale of the product.

For those customers wishing to claim back VAT on orders outside of the EU, unfortunately, we do not refund any VAT requests.

Please note that all the return shipping cost will be beard by the customer.

When will I receive a refund for returned items?

 When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), minus the return shipping charges which are the client’s responsibility. Should you fail to meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within 3 weeks. In case the recipient of the product does not correspond with a buyer of the product, a credit will be refunded to the original buyer and credit cardholder. Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the GCC region.

For any further questions regarding our RETURNS AND EXCHANGES, please contact us at info@borrodesign.com

Please note that the shipping costs along with the PayPal processing fees will not be refunded.

 

Can I return sale items?

YES. We accept returns or refund requests for sale items.

 

Can I exchange an item for a different item?

NO. You can return the item and then re-initiate the purchase process for another item.

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